Unilever Dry Shampoo Recall
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What exactly happened?
Unilever sells aerosol dry shampoo products. Dove, Nexxus, Suave, TIGI (Rochaholic and Bed Head), and TRESemmé dry shampoo from Unilever, produced before October 2021, contained more benzene than allowed. Excessive benzene exposure can cause cancer.
However, Unilever says their products contained slightly more benzene than allowed, but not enough to pose a health risk. They call their voluntary recall, an “abundance of caution”. The products which have been recalled, were sold in stores and on websites across the United States and Canada.
If you’ve been using any of these products too, STOP USING THEM NOW!
Consumers who purchased affected products will receive a refund or reimbursement.
To claim refund on some products, consumers will need to produce a receipt or a photo of the lot code on the bottom.
What is Benzene? Why is there any of it in your shampoo?
Benzene is a carbohydrate material which can be produced by either natural or artificial means. Every day, people all over the world are exposed to it from a variety of indoor and outdoor sources. It is classified as a human carcinogen. We do not intentionally add benzene to our products. Although it may be found in trace amounts owing to its natural presence in certain raw materials.
Consequently, Unilever worked with its propellant suppliers to resolve the issue after an internal investigation identified the propellant as the source.
An independent health hazard evaluation found no health risk from the level of benzene found in Unilever’s dry shampoo. However, Unilever is recalling the products as a precautionary measure.
Who can file a refund or reimbursement claim?
You may file a claim if you purchased any of the following products, which were produced before October 2021:
Recalled Dove Dry Shampoo Products:
• Volume and Fullness
• Clarifying Charcoa
• Detox and Purify
• Fresh and Floral
• Fresh Coconut
• Ultra Clean
• Go Active
• Invisible
Recalled Nexxus Shampoo Products:
• Nexxus Inergy Foam Shampoo
• Nexxus Dry Shampoo Refreshing Mist
Recalled Suave Shampoo Products:
• Suave Dry Shampoo Hair Refresher
• Suave Professionals Dry Shampoo Refresh and Revive
Recalled Tresemmé Dry Shampoo Products:
• Fresh and Clean
• Volumizing
• Pro Pure Dry Shampoo
Recalled Bed Head Shampoo Products:
• Oh Bee Hive Dry Shampoo
• Dirty Secret Dry Shampoo
• Oh Bee Hive Volumizing Dry Shampoo
Recalled Rockaholic Shampoo Products:
• Rockaholic Dirty Secret Dry Shampoo
Click here for the complete list of recalled Unilever Dry Shampoo products.
How can you file a claim for refund or reimbursement?
If you purchased one of these recalled products, you should visit the Unilever’s official recall website, and file your claim. Click on the “Get Started” button towards the bottom of the homepage.
You can use this to check if your product qualifies for a refund or reimbursement.
You can fill out the UPC # printed at the back of the product you wish to check.
In case you do not have the UPC #, then you’d only be permitted to file a claim for just one product. You may choose to receive either a Check or a Replacement Coupon as the refund.
Unilever has not yet disclosed the amount of money they’ll refund for each product. However, without a receipt, you may only request refund for one product.
Have you suffered in any way by using a recalled product?
Users are encouraged to submit written reports on the occurrence of any serious or adverse events they experience while using this product.
- You can the FDA’s MedWatch Program’s form to report the problem online, at: www.fda.gov/medwatch/report.htm
- Or you download a form www.fda.gov/MedWatch/getforms.htm or call 1-800-332-1088 to request a reporting form be sent to you. Then complete and return to the address on the pre-addressed form, or submit by fax to 1-800-FDA-0178.
This recall is being conducted with the knowledge of the U.S. Food and Drug Administration.
Where can you get more information about this?
Unilever Official Recall Website: https://www.unileverrecall.com/
Visit their FAQs Page for more info: https://www.unileverrecall.com/copy-of-home
Press Release by Unilever for United States consumers.